Privacy Policy

Last Updated: October 1, 2026

IAS Repair & Parts (“IAS Repair,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request appliance repair or installation services, contact us, or otherwise interact with our business.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, when we may disclose it, and the choices and rights available to you.

IAS Repair operates in Ontario, Canada, and provides residential appliance repair and installation services throughout Southwestern Ontario.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information reasonably necessary to provide our services, communicate with customers, operate our website, and meet legal and business requirements.

Depending on how you interact with IAS Repair, we may collect the following types of information.

Information You Provide Directly

When you contact us, request service, book an appointment, submit a form, or communicate with our team, we may collect:

  • Full name

  • Phone number

  • Email address

  • Home or service address

  • Postal code

  • Appliance type

  • Appliance brand

  • Appliance model and serial number

  • Description of the appliance problem

  • Preferred appointment information

  • Service history

  • Information contained in communications with our team

  • Photos or documents you voluntarily provide to help us diagnose or service an appliance

  • Billing and payment information necessary to process a transaction

We may also collect information required to process manufacturer warranty or authorized-service claims when applicable.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website services and technologies in use. This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Approximate geographic information

  • Referring website or webpage

  • Date and time of visits

  • Website interactions and navigation information

  • Information about how you interact with advertisements or links

This information may be collected through cookies, analytics technologies, pixels, tags, log files, or similar technologies.

2. How We Use Your Information

IAS Repair may collect, use, and retain personal information for purposes including:

  • Responding to inquiries and service requests

  • Scheduling and managing appointments

  • Providing appliance repair and installation services

  • Diagnosing appliance problems

  • Communicating with you about your service

  • Providing estimates, invoices, receipts, and service documentation

  • Processing payments

  • Managing warranty and manufacturer-authorized service claims

  • Ordering or coordinating parts required for your repair

  • Maintaining customer and service records

  • Providing customer support

  • Following up regarding completed services

  • Handling complaints or service concerns

  • Improving our services and website

  • Understanding website traffic and usage

  • Measuring advertising and marketing performance

  • Preventing fraud, misuse, or unauthorized activity

  • Protecting the security of our systems and business

  • Meeting legal, regulatory, insurance, accounting, or recordkeeping obligations

  • Performing other purposes that are disclosed to you at the time information is collected or that are otherwise permitted or required by law

We will not use your personal information for a new purpose that is materially different from the purpose for which it was originally collected without obtaining appropriate consent, unless permitted or required by law.

3. Consent

Where required by applicable privacy law, IAS Repair will obtain your consent before collecting, using, or disclosing your personal information.

Depending on the circumstances, consent may be express or implied where permitted by law.

For example, when you voluntarily provide your name, telephone number, address, and appliance information to request a repair, we may use that information to contact you and provide the requested service.

For optional purposes such as promotional communications, we will obtain consent where required.

You may withdraw consent to certain uses of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawing consent may affect our ability to provide certain services or communications.

4. Service Appointments and Customer Records

When you request appliance repair or installation services, we may need to collect information necessary to complete the service.

This may include:

  • Your name and contact information

  • Service address

  • Appliance information

  • Manufacturer and model information

  • Warranty information

  • Diagnostic information

  • Repair history

  • Parts used

  • Technician notes

  • Service photographs

  • Estimates and invoices

  • Payment information

  • Communications concerning the service

We use this information to provide and document the service, communicate with you, administer warranties, resolve service issues, maintain appropriate business records, and comply with applicable legal obligations.

5. Manufacturer and Authorized Service Information

IAS Repair is an authorized service provider for certain appliance manufacturers, including Whirlpool and LG.

When providing manufacturer-authorized or warranty-related service, we may need to share or receive customer, appliance, warranty, diagnostic, or service information with the applicable manufacturer or authorized service network.

Information shared for these purposes will be limited to what is reasonably necessary to administer the service, warranty, claim, repair, or manufacturer program.

6. Third-Party Service Providers

IAS Repair may use third-party companies and service providers to help operate our business.

These providers may include companies that provide:

  • Website hosting

  • Website security

  • Online booking and scheduling

  • Customer relationship or service-management systems

  • Payment processing

  • Email or text communication

  • Analytics

  • Advertising and marketing services

  • Cloud storage

  • IT services

  • Manufacturer warranty or service systems

  • Accounting and financial services

These service providers may have access to personal information only to the extent reasonably necessary to provide services to IAS Repair or perform functions on our behalf, subject to applicable contractual, legal, and privacy requirements.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

7. Online Booking and Third-Party Platforms

If you use an online booking, scheduling, or service-management platform linked from our website, information you submit through that platform may be collected and processed by both IAS Repair and the applicable service provider.

The third party’s own privacy policy and terms may also apply.

We encourage you to review the privacy practices of any third-party platform before submitting personal information through it.

8. Payments

When you make a payment to IAS Repair, payment information may be processed through third-party payment processors.

IAS Repair generally does not need to retain complete credit or debit card numbers in its ordinary customer records.

Payment processors may collect and process payment information according to their own privacy policies, security practices, and legal obligations.

We may retain transaction information such as payment date, amount, payment method type, invoice number, and transaction reference as reasonably necessary for accounting, service, warranty, legal, and business purposes.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember certain preferences

  • Understand how visitors use our website

  • Measure website performance

  • Improve website functionality

  • Understand advertising effectiveness

  • Support online advertising and remarketing, where enabled

  • Detect security threats and prevent fraudulent activity

Depending on the services currently installed on our website, these technologies may be provided by IAS Repair or third-party service providers.

You can generally control or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

10. Analytics and Advertising

IAS Repair may use third-party analytics and advertising services to understand website traffic, measure advertising campaigns, and improve our marketing.

These services may collect information such as:

  • IP address or approximate location

  • Device and browser information

  • Pages visited

  • Website interactions

  • Advertising interactions

  • Referring websites

  • Conversion information

Where applicable, third-party advertising and analytics providers may use cookies, pixels, tags, or similar technologies.

IAS Repair does not use this information to intentionally identify you personally unless the information is provided to us for a separate legitimate business purpose.

You may be able to control certain advertising and tracking technologies through your browser, device, or the relevant third-party provider’s privacy controls.

11. Communications With You

We may contact you by telephone, email, text message, or other communication methods that you provide for purposes related to your requested service.

Service-related communications may include:

  • Appointment confirmations

  • Appointment reminders

  • Technician arrival information

  • Repair updates

  • Estimates

  • Invoices

  • Warranty information

  • Follow-up regarding completed service

  • Responses to customer inquiries

If we send commercial electronic messages, such as promotional emails or text messages, we will comply with applicable requirements under Canada’s Anti-Spam Legislation (CASL), including applicable consent, identification, and unsubscribe requirements.

You can unsubscribe from promotional electronic communications at any time using the unsubscribe mechanism provided or by contacting us.

Unsubscribing from promotional communications does not prevent us from sending necessary service-related communications.

12. Information We Share

IAS Repair may disclose personal information when reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

  • Appliance manufacturers

  • Authorized service networks

  • Warranty administrators

  • Service-management or booking providers

  • Payment processors

  • IT and website service providers

  • Cloud storage providers

  • Accounting and professional service providers

  • Insurance providers or claims administrators

  • Government authorities or regulators where required

  • Legal or law-enforcement authorities where required or permitted by law

  • Other parties where you have provided appropriate consent

We do not sell customer personal information.

We limit the personal information we disclose to what is reasonably necessary for the applicable purpose.

13. Information Processed Outside Canada

Some third-party service providers used by IAS Repair may store or process information outside Canada.

When personal information is processed by a service provider outside Canada, it may be subject to the laws of the jurisdiction in which that provider operates.

IAS Repair takes reasonable steps to select service providers and implement safeguards appropriate to the sensitivity of the information involved.

14. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and service records, administer warranties, resolve disputes, comply with legal or accounting obligations, and protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely destroy, erase, or anonymize it, subject to applicable legal and business requirements.

Different types of information may be retained for different periods.

15. Protecting Your Information

IAS Repair takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, disclosure, loss, theft, or alteration.

Safeguards may include:

  • Access controls

  • Password protection

  • Restricted employee access

  • Secure systems and devices

  • Secure transmission technologies where appropriate

  • Physical security measures

  • Staff awareness and confidentiality practices

  • Secure disposal of information when no longer required

No method of transmitting or storing information is completely secure. We cannot guarantee that information transmitted over the Internet will never be intercepted, lost, or accessed without authorization.

16. Data Breaches

If IAS Repair experiences a privacy breach involving personal information, we will assess the breach and take appropriate steps as required by applicable privacy law.

Where legally required, we will notify affected individuals and the appropriate privacy regulator and take reasonable steps to reduce the risk of harm.

17. Accessing or Correcting Your Personal Information

You may request access to personal information that IAS Repair holds about you, subject to applicable legal exceptions.

You may also request that inaccurate or incomplete personal information be corrected.

To make a privacy request, contact us using the information provided below.

We may need to verify your identity before providing access to personal information or making changes to our records.

18. Withdrawing Consent

Where IAS Repair relies on your consent to collect, use, or disclose personal information, you may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.

For example, you may withdraw consent to receive promotional emails or text messages.

Withdrawing consent does not necessarily affect information that we are permitted or required to retain or use for legal, accounting, warranty, service, contractual, or other legitimate purposes.

19. Third-Party Websites and Links

Our website may contain links to websites, booking platforms, manufacturer websites, social media platforms, payment services, or other third-party websites.

IAS Repair is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

20. Children’s Privacy

Our website and services are intended for the general public and are not directed toward children.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and address the matter.

21. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

  • Know whether we hold personal information about you

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Ask about the purposes for which your information is being used

  • Withdraw consent where applicable

  • Raise concerns about our privacy practices

  • Make a complaint regarding our handling of personal information

We will respond to privacy requests within the time required by applicable law, subject to applicable exceptions.

22. Privacy Complaints

If you have a concern about how IAS Repair handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the concern.

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

23. Contact Our Privacy Officer

For questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

IAS Repair & Parts

1025 King St E, Unit 106
Cambridge, ON
Canada

Phone: +1 (519) 340-2255
Email: info@iasrepair.ca

Please include enough information for us to understand your request and, where applicable, verify your identity.

24. Changes to This Privacy Policy

IAS Repair may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, services, or applicable privacy requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to periodically review this Privacy Policy to understand how we handle personal information.

25. Governing Law

This Privacy Policy is intended to operate in accordance with applicable Canadian privacy laws and other applicable laws governing IAS Repair’s collection, use, disclosure, and protection of personal information.

If any provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.

IAS Repair & Parts

Authorized Whirlpool & LG Service Provider

1025 King St E, Unit 106
Cambridge, Ontario, Canada

Phone: +1 (519) 340-2255
Email: info@iasrepair.ca